General conditions


For online & offline sales

Diebeke 7 (IZ)
9500 Geraardsbergen


BE 0426.668.554

RPR Oudenaarde


Article 1: General provisions

All proposals, offers and agreements between NOVOLAB Ltd and the client are subject to the following conditions of which the client declares having taken notice.

Other or contradictory conditions on behalf of the client are not considered to be in effect unless they were accepted, explicitly and in writing, by NOVOLAB Ltd. In which case, they are only considered valid for the present agreement. Under no circumstances, will silence by NOVOLAB Ltd be interpreted as the acceptance of other conditions. Through the NOVOLAB Ltd ecommerce site, professional clients are able to make purchases from the web shop.


Article 2: promotions - web shop a.s.

By no means do any promotions, brochures, catalogues and price lists, of any form, constitute an offer, and as such they are provided without any commitment by NOVOLAB Ltd. Through the web shop under the registered domain names, or, professional users are able to purchase Novolab Ltd. Products. The web shop for professional users conforms to the requirements of a B2B shop. The statutory requirements of a B2C shop are thus not applicable.


Article 3: modifications of offers

All NOVOLAB Ltd offers are based on the needs of the client. NOVOLAB Ltd reserves the right to modify the offers at any time if necessary.


Article 4: orders

Upon receipt by NOVOLAB Ltd of any customer order or command, in whatever form, the customer is irrevocably bound to the purchase of the goods and the payment of the invoice.

Adjustments or modifications by the client are only possible provided NOVOLAB Ltd gave preliminary written agreement.

NOVOLAB Ltd  is bound only after written confirmation to the client.


Article 5: prices

Prices specified by NOVOLAB Ltd. are always VAT exclusive, without additional contributions, charges and costs, including but not restricted to recouple fee, excise taxes, transport- and administrative costs. Online prices are also VAT exclusive. Prices will only appear when the user is logged onto the website through their registered account. Transportation costs or possible administrative surcharges are listed separately and can be calculated in advance without commitment in the shopping basket. (see below)


All NOVOLAB Ltd. prices represent goods in standard packaging. If the client wishes a special packaging, such as special packaging required for transport by air or sea, a different delivery method than the one mentioned under article 7, the first paragraph of these general sales conditions, or a delivery outside the territory of Belgium and GH Luxemburg, the client will be responsible for the additional cost.


All orders for delivery within Belgium with a value of less than 200 euro, VAT exclusive, will be subject to a delivery cost of 13,00 euro, VAT exclusive. Deliveries outside of Belgium are subject to shipping costs which vary according to country, weight and dimensions of the goods. As such, Novolab operates with fixed shipping costs for orders placed through the web shop.

In some cases, NOVOLAB Ltd. reserves the right to decide not to charge shipping costs, nor to charge shipping costs when the value of the order is higher than the amounts aforementioned (but lower  than 1000 euro). For orders lower than 20,00 euro net, NOVOLAB Ltd. reserves the right to charge an extra cost of 12,5 euro.


The price listed is the price for the goods described only. The pictures shown on the website are for informative purposes only, they may differ from the actual product. The pictures may contain elements that are not included in the price.


Article 6.1: Online offers

Despite the fact that the online catalogue and the e-commerce website have been created with the utmost care, it is possible that the given information provided is incomplete, contains errors, or is not up-to-date. NOVOLAB Ltd. will not be held accountable for obvious mistakes or errors in the offer. With respect to the accuracy and the completeness of the information provided, NOVOLAB Ltd. will only be responsible for obligation of means. NOVOLAB Ltd is under no circumstances liable in the case of material errors or misprints.

For any specific questions about measures, colours, availability, time or method of delivery, we ask clients to contact our Customer Service department.

Our offer will be valid as long as there are stocks remaining. The offer can be modified or ended by NOVOLAB Ltd. at any time. NOVOLAB Ltd will not be held responsible for non-availability of a product.


Article 6.2: Online purchases

After registration, the client can log onto the NOVOLAB Ltd. web shop with their personal information. They can then access their personal account to consult their order history, preferences and any newsletters. They can even make changes to their account and check on the status of their current orders. The client can also access product pages and select quantities to transfer to their shopping basket. If applicable, discounts will be automatically modified according to the quantity of the goods in the shopping basket. Shopping baskets can be saved for later purchases. After completion of the shopping basket, the order transaction continues and the client can enter their delivery and invoice information, as well as select a method of payment. They can select between: invoice, bank transfer or Credit card. During the transaction, they will also be asked for their personal client number. Shipping and billing information may be changed at any time during the order transaction. At the end of the transaction, there will be a final confirmation of the order. At that time, a unique web order confirmation number will be assigned to the order and will be displayed for the client and for the order history. The client will also receive an automatic confirmation email with an order summary. The order will then be managed by a staff member and an official Novolab order number will be attributed to it. After manual review of the order the client will receive a second final confirmation email with a PDF attachment.


*Methods of payment:

There are several possible methods of payment according to the type of client and the possible agreements NOVOLAB Ltd. and the client.

-          Upon receipt of invoice: The client pays after receiving the goods within 30 days of the invoice date.

-          International bank transfer on ING account BE94 3930 0705 4114. Payment of the total order amount within 10 days after receipt of the confirmation email containing payment information.

-          Credit card (MasterCard/Visa/Maestro): During the order process, the client will be transferred to a secure EUROPABANK payment page for the processing of payments via credit card. In this case, EUROPABNK and partners are responsible for the privacy and security of the payment process. As such, NOVOLAB Ltd. can under no circumstances be held responsible for any safety or processing problems that may occur during this method of payment.


*Use of Cookies:

During a visit to our site, it is possible that 'cookies' were stored on the hard drive of your computer. A cookie is a data file that is stored on the browser of your computer or laptop by the server of a website when you visit this website. Cookies cannot be used for the identification of persons; a cookie can only identify machinery. You can set up your internet browser in such a way that cookies are not accepted, you will then  receive a warning to let you know when a cookie is installed or when cookies are removed from your hard drive. You can do this through the set ups of your browser (via the help-function). Please note that as a result of this, certain graphics may not appear correctly or that you may not be able to use certain applications.


By using our website, you do agree with our use of cookies. A cookie statement will be posted at the start of every new session on the homepage.


Article 7: delivery times

The delivery times provided by NOVOLAB Ltd. are approximate and are provided for informative purposes. The delivery time provided reflects the delay between the time at which the order was placed and the time at which the goods leave the warehouses or factories of NOVOLAB Ltd.; thus not the time at which the goods are due to be delivered to the client. Delivery delays will by no means be compensated and can under no circumstances give the client the right to break agreement or to refuse reception of the goods. Coincidence and superiority give NOVOLAB Ltd. the right to break her obligations, partly or entirely, or to suspend the order without further notice or compensation.


Article 8: Delivery- location and conditions

With respect to the location for the delivery, it is understood that it must be possible to roll the goods to the delivery location and that it is readily accessible (i.e. corridors, elevators  - no stairs). NOVOLAB Ltd. is entitled to charge extra delivery costs if the delivery location is not freely accessible.

The transport of goods is linked to the incoterms agreed on with the client.

Our standard incoterm is freight paid for deliveries in Belgium and GH Luxemburg (no shipping costs, risk for NOVOLAB from departure until delivery)

If the client does not provide timely shipping instructions, NOVOLAB Ltd. is entitled to charge a monthly storage fee as of the date of storage. Payment is due in full as of the first day of the month. NOVOLAB Ltd. is also entitled to store the goods in a storage room, at the clients risk and cost, with a simple letter of default..

For the return shipment of repaired goods, shipping costs may be charged (according to the conditions mentioned in article 5).


Article 9: claims

Immediately upon receipt of the goods, the client must check them to ensure that they correspond to the goods that were ordered.

Complaints about delivered goods will not be accepted unless they were received in writing by NOVOLAB Ltd. within 48 hours after delivery. If no complaint is received within this time frame, it will be assumed that the goods were in order, according to the order and the specifications of the client and without any damages.

Complaints regarding hidden defaults have to be received by registered letter by NOVOLAB Ltd. within 5 calendar days of the discovery of the defaults.

In any case, the return of goods is always subject to the prior acceptance of NOVOLAB Ltd.


Article 10: return of goods

Requests for return have to be sent to NOVOLAB Ltd within ten days of receipt of the goods.

They will only be accepted if the goods are returned in the original packaging and if the original packaging is not damaged, has not been written on, does not contain stickers or is not otherwise affected.

If NOVOLAB Ltd, after approval, accepts the goods in return, NOVOLAB Ltd. will charge 15% of the total purchase worth, with a minimum of 20 euro, for restocking charges.

Articles that are not part of the standard program of NOVOLAB Ltd. and, as such, were ordered by special request from the client, will not be accepted in return.

Spare parts will not be accepted in return.


Article 11: cancellation

It will only be possible for the client to cancel an order if NOVOLAB Ltd. explicitly agrees. In the event that NOVOLAB Ltd. does not agree, she can either claim the acceptance of the goods and their total payment, or consider the agreement as broken and claim a compensation that will be fixed at lump amount of 50% of the purchase price of the cancelled order.


Article 12: payment guarantees

NOVOLAB Ltd. reserves the right to claim a payment guarantee and/or to claim a deposit. As such, in case a credit insurance company or a third party indicates that the client has poor credit, NOVOLAB Ltd. can claim additional guarantees. Further execution of the agreement can be postponed for as long as this information is not received. Moreover NOVOLAB Ltd. has the right to consider the agreement as being broken by the client if the guarantees and/or deposit are not provided within a reasonable time frame (i.e. not more than 30 days later), without previous notice and claim a compensation that will be fixed at lump amount of 50% of the purchase price.


Article 13: payment conditions

For professional clients, NOVOLAB Ltd. invoices are payable to head office within 30 days of the invoice date. All newly registered clients make at least one payment in advance. Selling agents, private persons and non EU clients must always pay the full invoice amount in advance, for all deliveries. All unpaid invoices will have an expiry date, ipso jure and without notice, an interest of 1% per month, as well as the interest rate fixed according to article 5 of the Law of August 2, 2002 regarding the verification of late payments in business transactions, if this legal rate is higher.

The client is also accountable, ipso jure and without notice, to pay a lump sum for compensation equal to 10% of the amount of the invoice, with a minimum of 50,00 euro, notwithstanding the right to a reasonable compensation for eventual recovery according article 6 of the Law of August 2, 2002 regarding the control on late payments in business transactions.

In case of bankruptcy, legal agreement, payment break offs, requests for payment delays, as requested by the Court or unofficial, NOVOLAB Ltd. may reserve the right to the sold goods until receipt of complete payment   for those goods. There is explicit agreement that in case of several successive sales agreements, the totality of the delivered goods will be considered as a whole on which NOVOLAB Ltd. can reserve the right to withhold delivery until receipt of full payment of the invoices.


Article 14: reservation of property

Despite the risk to the client concerning the goods, the sold goods will remain the property of NOVOLAB Ltd. until full payment of the invoices for these sold goods is received, even if they were for some reason modified.

During this reservation period, the client will be held responsible for the risk and the conservation of the goods. The client accepts to conserve the goods in a way that they cannot be confused with other goods and that they will be recognized as being the property of NOVOLAB Ltd. Payments will be  first deducted for invoices of used or resold goods.

Article 15: legal responsibility

All legal responsibility of NOVOLAB Ltd. is limited to the amount of the invoice that NOVOLAB Ltd. provided to the client regarding the delivered goods.

Moreover the legal responsibility of NOVOLAB Ltd. is limited to direct damages. For indirect damages and consequences NOVOLAB Ltd. is not responsible.

NOVOLAB Ltd. is also only liable for damage which is the result of bad intention or grave carelessness by  NOVOLAB Ltd.

The responsibility of NOVOLAB Ltd. is limited to the sum paid by the insurance of NOVOLAB Ltd. with regard to the event in question. Whereas a series of events that occur in a given case are considered as one event.

NOVOLAB Ltd. will not be held responsible for damages due to wrong or faulty use of the goods by customers or third persons.

The client protects NOVOLAB Ltd from liabilities of third persons with regard of the by NOVOLAB Ltd. delivered goods to the client.

All advice given by NOVOLAB Ltd to the customer is non-binding and cannot be a reason to any responsibility of NOVOLAB Ltd. Such advice does not free the client of their obligation to test the delivered goods and to use them appropriately.

Article 16: special specifications for chemicals, reactors and medical tools

Clients who order NOVOLAB Ltd chemical goods that are subject to the previously named legal prescriptions, including but not restrictive to dangerous and poisonous products, must have a registered right and will respect and comply with all  existing legislations and regulations. Chemicals and reactors will under no circumstances be delivered to foreign or private customers. All Belgian companies who buy these products must be in the possession of a valid company number and must, upon request, indicate the kind of use they will make of them.

NOVOLAB Ltd. has an official notification number (BE/CA01/1-05842-MDD-0002) for the sale of medical tools. According to KB 18-03-1999 art. 10bis, it is only authorized to sell medical tools within the closed distribution circuit. Therefore NOVOLAB Ltd. is bound by law to ask explicit confirmation that the medical tools will not be used for medical purposes if the professional buyer does not belong to this closed distribution circuit. Medical tools can under no circumstances be bought from NOVOLAB Ltd. by private persons.

Article 17: Privacy

Responsibility for the processing: NOVOLAB Ltd. respects the Belgian Law of December 8th, 1992 with respect to the protection of the privacy of all personal data during the processing.


The personal data you provide will only be used for the following purposes:

-          For the sealed sales agreement between the client and NOVOLAB Ltd.

-          For the processing, billing and delivery of goods.

-          For specific marketing, if the client has indicated that they would like to receive our newsletters.


The client has a legal right to verify and potentially modify their personal data. With proof of identity (copy of the identity card) they can, with a written, dated and signed request to NOVOLAB Ltd., Diebeke 7(IZ), 9500 Geraardsbergen,, receive a written copy of their personal data for free. If necessary, they can also ask to correct data that would be incorrect, incomplete or not pertinent.


Data used for direct marketing: You can freely oppose the use of data for direct marketing by contacting NOVOLAB Ltd., Diebeke 7(IZ), 9500 Geraardsbergen,


We handle your information as classified information and will not transmit, rent or sell it to third persons.

The client is responsible for the safekeeping of their login data and the use of their password for the web shop. Your password is coded and safe. Thus NOVOLAB Ltd. has no access to your password. If necessary, you can change your password on the website.

NOVOLAB Ltd keeps online visitors statistics to know which are the most visited pages of the web site.


If you have questions about this privacy statement, you can contact us at  NOVOLAB Ltd., Diebeke 7(IZ), 9500 Geraardsbergen,


Article 18: transgression of validity – non-omission

If a provision of these Conditions is invalid or is declared illegal or void, it will under no circumstances affect the validity, the legality and the applicability of the other terms.

If, at any time, NOVOLAB Ltd. neglects to enforce one of the mentioned rights, or extort whatever right to do so, this will never be considered an omission of this provision and will never affect the validity of these rights.


Article 19: modification of conditions

The present conditions are in addition to other conditions which are explicitly referred to, and the general sales conditions of NOVOLAB Ltd. In the case of contradiction, the present conditions will take priority.

At any time, NOVOLAB  Ltd. can modify these conditions without prior notice. Each purchase after this modification means an acceptance by the client of these new conditions.

Article 20: proof

The client accepts that e-communications and back-ups can serve as proof in case of a dispute.  


Article 21: applicable right

All agreements of NOVOLAB Ltd. are managed by the Belgian Law.


Article 22: authorized jurisdiction

In case of protests of any kind only the Court of the place of the registered office of NOVOLAB Ltd. has the jurisdiction.. All costs with regard of the recovery via legal ways, including fees, will be at the expense of the client.


Geraardsbergen, Januari 03th, 2017