Complaints

Article 9: claims

Immediately upon receipt of the goods, the client must check them to ensure that they correspond to the goods that were ordered.

Complaints about delivered goods will not be accepted unless they were received in writing by NOVOLAB Ltd. within 48 hours after delivery. If no complaint is received within this time frame, it will be assumed that the goods were in order, according to the order and the specifications of the client and without any damages.

Complaints regarding hidden defaults have to be received by registered letter by NOVOLAB Ltd. within 5 calendar days of the discovery of the defaults.

In any case, the return of goods is always subject to the prior acceptance of NOVOLAB Ltd.