Privacy, security & cookies

Article 17: Privacy, security & cookies

Novolab NV processes personal information in compliance with this privacy statement. For further information, questions or comments on our privacy policy, please contact info@novolab.be or www.novolab.be

Purposes of the processing

Novolab NV collects and processes customers’ personal data for customer and order management (customer administration, order/delivery follow-up, invoicing, solvency follow-up and the sending of marketing and personalised advertising).

NOVOLAB Ltd keeps online visitors statistics to know which are the most visited pages of the web site.

Legal foundation for the processing

Personal data is processed based on Article 6.1. [(a) consent,] [(b) (required for the implementation of an agreement),] [(c) (required to satisfy a legal obligation)], [(f) (required for the protection of our legitimate interest in entrepreneurship)] of the General Data Protection Act.

[Insofar as the processing of personal data takes place based on Article 6.1. a) (consent), customers always have the right to withdraw the given consent.]

The client is responsible for the safekeeping of their login data and the use of their password for the web shop. Your password is coded and safe. Thus NOVOLAB Ltd. has no access to your password. If necessary, you can change your password on the website.

Transfer to third parties

If required to achieve the set purposes, the customers personal data will not be shared with other companies.

Retention period

Personal data processed for customer management will be stored for the time necessary to satisfy legal requirements (in terms of bookkeeping, among others).

Right to inspection, improvement, deletion, limitation, objection and transferability of personal data

The customer has at all times the right to inspect their personal data and can have it improved/improve it should it be incorrect or incomplete, have it removed, limit its processing an object to the processing of their personal data based on Article 6.1 (f), including profiling based on said provisions.

Furthermore, the customer is entitled to obtain a copy (in a structured, standard and mechanically readable form) of their personal data and to have said personal data forwarded to another company.

In order to exercise the aforementioned rights, the customer is requested to:

-          Adjust the settings of their customer account; and/or

-          Send an e-mail the following address: info@novolab.be

Direct marketing

The customer is entitled to object free of charge to the processing of any processing of their personal data aimed at direct marketing.

Complaint

The customer has the right to file a complaint with the Belgian Privacy Protection Commission (35 Rue de la Presse, 1000 Brussels - commission@privacycommission.be).

Use of cookies
We use cookies when offering electronic services. A cookie is a simple small file that is sent with pages from this website and stored by your browser on the hard drive of your computer. We use cookies to remember your settings and preferences. You can disable cookies on your browser.

Through our website, cookies are placed from the American company Google as part of the "Analytics" service. We use this service to track and get reports on how visitors use the website. Google may provide this information to third parties if Google is legally obliged to do so, or if third parties process the information on behalf of Google. We have no influence on this.